Privacy Policy

Privacy Policy

2026-05-22

1. Introduction

This Privacy Policy explains how SummitShield Roofing collects, uses, discloses, and protects personal information in connection with our roofing-related services, including roof inspections, estimates, repairs, replacements, maintenance, emergency response, customer support, marketing communications, and our website or online forms. This Policy is intended for customers, prospective customers, property owners, tenants who contact us, vendors, job applicants where applicable, and other individuals who interact with us in the United States.

By using our website, requesting an estimate, contacting us, scheduling services, or otherwise providing information to us, you acknowledge that you have read this Privacy Policy. This Policy does not create a contract for services or modify any written service agreement, estimate, work order, warranty, or other agreement you may have with SummitShield Roofing.

For purposes of this Privacy Policy, “personal information” means information that identifies, relates to, describes, can reasonably be associated with, or could reasonably be linked to an individual or household. Personal information does not include information that is publicly available from government records, deidentified information, aggregated information, or information excluded from applicable privacy laws.

2. Data Controller and Contact Information

SummitShield Roofing is responsible for the personal information we collect and use in connection with our business activities. If you have questions about this Privacy Policy, wish to exercise a privacy right, or need assistance with a privacy request, you may contact us using the following details:

Brand: SummitShield Roofing

Email: info@summitshieldroofing.com

Address: 1250 Avenue of the Americas, New York, NY 10020, United States

Effective Date: 2026-05-22

When you contact us about privacy matters, we may ask you to provide information reasonably necessary to verify your identity and process your request. We will use information submitted in connection with a privacy request only for verification, response, recordkeeping, and legal compliance purposes.

3. Information We Collect

We collect personal information directly from you, automatically through online interactions, and from third parties where permitted by law. The categories of information we may collect depend on your relationship with us and may include:

  • Identifiers: name, mailing address, service address, email address, telephone number, account or inquiry identifiers, and similar contact details.
  • Commercial information: services requested, estimates, proposals, invoices, payment status, appointment history, warranty information, customer communications, and preferences.
  • Property and project information: roof type, property photographs, building characteristics, inspection notes, damage descriptions, measurements, insurance claim-related information you choose to provide, and access instructions.
  • Payment and billing information: billing address, transaction details, payment method information, and records of payments. Payment card details may be processed by third-party payment processors and not stored in full by us.
  • Internet or electronic network activity: device identifiers, IP address, browser type, operating system, pages viewed, referring pages, date and time of visits, interactions with forms, and similar analytics information.
  • Geolocation information: approximate location derived from an IP address and precise service location information you provide for roofing work or estimates.
  • Audio, electronic, visual, or similar information: voicemail messages, emails, text messages, call records, photographs of roofing conditions, and other communications or project documentation.
  • Professional or employment-related information: information submitted by job applicants or contractors, such as work history, qualifications, references, and availability.
  • Inferences: preferences, likely service needs, or marketing segments based on your interactions with us, such as whether you may be interested in roof maintenance or replacement services.

We do not intentionally collect sensitive personal information unless it is necessary for a specific purpose, you voluntarily provide it, or applicable law permits or requires it. Please do not submit sensitive information, such as Social Security numbers, government identification numbers, health information, or financial account credentials, unless specifically requested through a secure and appropriate process.

4. Sources of Personal Information

We may collect personal information from the following sources:

  • You directly: when you call, email, submit a website form, request an estimate, schedule an inspection, sign a proposal, pay an invoice, subscribe to communications, or otherwise interact with us.
  • Your devices: when you visit our website or interact with our digital communications, including through cookies, pixels, analytics tools, log files, and similar technologies.
  • Service providers and business partners: such as payment processors, scheduling platforms, customer relationship management providers, marketing vendors, call tracking providers, mapping tools, insurance-related service providers, and subcontractors.
  • Public and commercially available sources: such as property records, business directories, public websites, and other lawful sources that help us verify property or contact information.
  • Referrals: from customers, neighbors, building managers, real estate professionals, insurance professionals, or other individuals who believe you may be interested in our services.

If you provide us with personal information about another person, such as a property co-owner, tenant, family member, or emergency contact, you represent that you have the authority to do so and that the information is accurate to the best of your knowledge.

5. How We Use Personal Information

We use personal information for legitimate business and operational purposes, including to:

  • Respond to inquiries, schedule inspections, provide estimates, and communicate about requested services.
  • Perform roofing services, repairs, installations, maintenance, quality checks, and warranty-related work.
  • Create and maintain customer records, project files, proposals, work orders, invoices, and payment records.
  • Process payments, manage billing, collect amounts owed, and prevent fraud or unauthorized transactions.
  • Coordinate with subcontractors, suppliers, inspectors, insurance-related contacts, and other parties involved in a roofing project.
  • Provide customer service, appointment reminders, service updates, safety notices, and administrative messages.
  • Improve our website, services, customer experience, training, internal processes, and business operations.
  • Conduct marketing, advertising, and promotional activities, including sending service offers or maintenance reminders where permitted by law.
  • Analyze website usage, measure marketing effectiveness, and understand customer preferences.
  • Protect the safety, property, rights, and security of our customers, personnel, business, website, and the public.
  • Comply with legal obligations, permits, insurance requirements, accounting rules, dispute resolution processes, and law enforcement requests.
  • Evaluate and process job applications, contractor relationships, and vendor relationships where applicable.

We may combine information collected from different sources for the purposes described in this Policy. For example, we may combine information you provide through an online form with project notes from an inspection and payment records related to the same service.

6. Legal Bases and Business Purposes

Although United States privacy laws generally do not require the same lawful-basis framework used in some other jurisdictions, we process personal information for recognized business purposes and, where applicable, based on your consent, the need to perform a contract or take steps at your request, compliance with legal obligations, protection of rights and safety, and our legitimate business interests.

Our legitimate business interests include operating and improving our roofing business, communicating with customers, preventing fraud, documenting property conditions, marketing relevant services, maintaining security, and enforcing our agreements. Where we rely on consent, such as for certain marketing messages or optional communications, you may withdraw consent as described in the communication or by contacting us, subject to legal and operational limitations.

We also process personal information to comply with applicable federal, state, and local laws, including rules related to taxation, licensing, permits, workplace safety, insurance, consumer protection, recordkeeping, and responses to lawful requests from courts, regulators, or law enforcement agencies.

7. How We Disclose Personal Information

We may disclose personal information to third parties in the following circumstances:

  • Service providers and contractors: companies and individuals that help us operate our business, such as hosting providers, payment processors, scheduling tools, customer management systems, analytics vendors, marketing vendors, call and messaging providers, accountants, legal advisors, and IT support providers.
  • Project-related parties: subcontractors, suppliers, manufacturers, inspectors, permitting authorities, property managers, insurance-related contacts, or other parties reasonably necessary to perform or support requested roofing services.
  • Business partners: partners involved in promotions, referrals, financing options, warranty programs, or related services, where permitted by law and consistent with your choices.
  • Legal and compliance recipients: courts, government agencies, regulators, law enforcement, insurers, auditors, or other parties when we believe disclosure is required or appropriate to comply with law, protect rights, prevent harm, or enforce agreements.
  • Business transaction parties: potential or actual buyers, successors, lenders, investors, or advisors in connection with a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar transaction involving all or part of our business.
  • With your direction or consent: when you ask us to share information or otherwise authorize disclosure.

We require service providers to use personal information only as necessary to provide services to us or as otherwise permitted by law. However, third-party websites, financing providers, payment processors, and insurance-related entities may have their own privacy practices, and we encourage you to review their policies when you interact with them directly.

8. Cookies, Analytics, and Online Tracking

Our website and digital communications may use cookies, pixels, tags, log files, software development kits, and similar technologies to operate the site, remember preferences, analyze traffic, improve performance, support security, and measure marketing effectiveness. These technologies may collect information such as IP address, device identifiers, browser type, pages visited, links clicked, referring URLs, and timestamps.

We may use analytics tools to understand how visitors use our website and to improve content and functionality. We may also use advertising or measurement technologies to help deliver or assess promotional messages. Some technologies may be provided by third parties that process information according to their own privacy practices.

You can often control cookies through your browser settings. If you block or delete cookies, some website features may not function properly. Certain browsers or devices may offer “Do Not Track” or similar signals. Because there is not yet a uniform industry standard for recognizing all such signals, our website may not respond to every signal. Where required by applicable law, we will honor legally recognized opt-out preference signals in the manner required.

9. Marketing Communications and Choices

We may use your contact information to send service updates, appointment reminders, administrative messages, satisfaction surveys, maintenance reminders, promotional offers, or other communications related to roofing services. Transactional and service-related messages may be necessary to provide requested services and may not include an opt-out option.

You may opt out of marketing emails by using the unsubscribe instructions in the email or by contacting us at info@summitshieldroofing.com. If you receive text messages from us, you may be able to opt out by replying with a standard opt-out keyword, such as STOP, where supported. After you opt out, we may still send non-marketing communications, such as messages about scheduled appointments, active projects, billing, warranties, safety, or legal matters.

We do not knowingly send marketing communications to individuals who have opted out where the opt-out has been processed and applies to that communication channel. Please allow a reasonable time for us to process your request.

10. Retention of Personal Information

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and protect our rights. Retention periods vary depending on the type of information, the nature of our relationship with you, and legal, accounting, tax, warranty, insurance, and operational requirements.

For example, we may retain project records, invoices, photographs, warranty information, and communications for a period necessary to support service history, warranty claims, insurance matters, legal compliance, and dispute resolution. Website analytics data may be retained for a shorter period, while accounting and tax records may be retained for the period required by applicable law or standard business practices.

When personal information is no longer needed, we may delete, deidentify, aggregate, or securely retain it in accordance with our recordkeeping practices and legal obligations. Deidentified or aggregated information may be used for lawful business purposes and is not intended to identify you.

11. Your Privacy Rights

Depending on your state of residence, you may have certain privacy rights under state privacy laws, including laws such as the California Consumer Privacy Act, as amended by the California Privacy Rights Act, commonly referred to as the CCPA or CPRA. These rights may include the right to know or access the personal information we collect about you, the right to request deletion, the right to correct inaccurate information, the right to receive a portable copy of certain information, the right to opt out of certain targeted advertising or sales of personal information, the right to limit certain uses of sensitive personal information where applicable, and the right not to be discriminated against for exercising privacy rights.

To submit a privacy request, contact us at info@summitshieldroofing.com. We may need to verify your identity before responding. Verification may require matching information you provide with information we maintain, such as your name, email address, telephone number, service address, or project details. Authorized agents may submit requests where permitted by law, but we may require proof of authorization and may ask the consumer to verify their identity directly.

We do not sell personal information in the traditional sense of exchanging it for money. However, some state laws define “sale,” “sharing,” or “targeted advertising” broadly to include certain disclosures involving advertising or analytics technologies. If our practices are considered a sale, sharing, or targeted advertising under applicable law, eligible residents may have the right to opt out. You may contact us at info@summitshieldroofing.com to ask about available opt-out options.

If we deny your privacy request, you may have the right to appeal the decision depending on your state of residence. Instructions for appeal, if applicable, will be provided in our response. We will not discriminate against you for exercising privacy rights, though certain requests may affect our ability to provide services if the requested information is necessary for those services.

12. Security, Children, and Policy Updates

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. These safeguards may include access controls, secure systems, vendor due diligence, employee training, and appropriate recordkeeping practices. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Our services are intended for adults and property-related decision makers. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us without appropriate consent, please contact us at info@summitshieldroofing.com, and we will take reasonable steps to delete the information if required by law.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. The updated version will be identified by a new effective date. Your continued interaction with us after an updated Policy is made available means you acknowledge the updated Policy, subject to applicable law.

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact SummitShield Roofing at info@summitshieldroofing.com or by mail at 1250 Avenue of the Americas, New York, NY 10020, United States.